Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Orders & Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

Can I modify or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible. We will do our best to accommodate your request.

Is my payment information secure?

Yes. All transactions are processed through secure payment gateways, and we do not store your credit card information.

Shipping & Delivery

Do you ship internationally?

Yes, we offer worldwide shipping to most countries.

How long does shipping take?

Delivery times vary by destination. Most orders arrive within 5–15 business days after shipment.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a tracking number via email.

Are customs duties and taxes included?

Customs duties, taxes, and import fees may apply depending on your country's regulations and are the responsibility of the customer unless otherwise stated.

Handmade Rugs

Are your rugs handmade?

Yes. Our rugs are handcrafted by skilled Afghan artisans using traditional weaving techniques.

Are the rugs authentic Afghan rugs?

Yes. We specialize in authentic Afghan handmade rugs sourced directly from artisans and trusted suppliers.

Will the rug I receive look exactly like the photos?

Because our products are handmade and may include vintage or antique pieces, slight variations in color, size, and texture are natural and add to their unique character.

How should I care for my handmade rug?

Regular vacuuming and professional cleaning when necessary are recommended. Avoid prolonged exposure to direct sunlight and moisture.

Jewelry & Handicrafts

Are your jewelry pieces handmade?

Many of our jewelry pieces are handcrafted using traditional Afghan techniques and natural materials.

What materials are used in your jewelry?

Materials may include silver, lapis lazuli, turquoise, gemstones, brass, and other traditional elements. Product details are listed on each product page.

Are handcrafted items unique?

Yes. Handmade products may vary slightly, making each piece one of a kind.

Antiques & Collectibles

Are your antique items authentic?

We carefully source and inspect antique and vintage items. Product descriptions provide details regarding age, condition, and origin whenever available.

Can antique items show signs of age?

Yes. Minor wear, patina, and age-related characteristics are expected and contribute to the authenticity and value of antique pieces.

Returns & Refunds

What is your return policy?

We accept returns on eligible items within the return period specified in our Return Policy. Items must be returned in their original condition.

How do I request a return?

Please contact our customer support team with your order number and reason for the return.

When will I receive my refund?

Approved refunds are typically processed within a few business days after the returned item has been received and inspected.

Customer Support

How can I contact AfghanArtisan?

You can reach us through our Contact Us page, email, or customer support channels listed on our website.

What are your customer support hours?

Our customer support team is available 24/7 to assist you.

Authenticity Guarantee

Do you provide authenticity information?

We strive to provide accurate descriptions and detailed product information. Select items may include certificates of authenticity where applicable.

Why choose AfghanArtisan?

AfghanArtisan is committed to preserving Afghan craftsmanship by connecting customers worldwide with authentic handmade rugs, jewelry, antiques, and artisan-made treasures.