Shipping, Delivery & Insurance Policy
Shipping & Insurance Policy
Last Updated: June 2026
At AfghanArtisan, we are committed to delivering authentic handmade rugs safely and securely to customers worldwide.
Order Processing
Our team carefully inspects, prepares, and packages every rug before shipment to ensure it arrives in excellent condition.
Orders are typically processed within 1–5 business days after payment confirmation.
Worldwide Shipping
We proudly offer international shipping to customers around the world. Delivery times may vary depending on the destination country, customs procedures, and shipping carrier.
Estimated delivery times:
North America: 7–15 business days
Europe: 7–14 business days
Asia & Middle East: 5–12 business days
Other destinations: 10–20 business days
Insured Shipments
All orders shipped by AfghanArtisan are fully insured during transit.
Our team works with trusted shipping partners to ensure that every package is protected against loss or damage while in transit.
If a package is lost or damaged during shipping, please contact us immediately with:
Your order number
Photos of the package and product (if damaged)
A description of the issue
We will work directly with the shipping carrier and insurance provider to resolve the matter as quickly as possible.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address. AfghanArtisan is not responsible for delays or additional costs resulting from incorrect shipping information.
Contact Us
If you have any questions regarding shipping, delivery, or insured shipments, please contact us:
AfghanArtisan
📧 Email: AfghanArtisanonlinestore@gmail.com
Thank you for choosing AfghanArtisan. Our team takes great care to ensure that every handmade rug is securely packaged, insured, and delivered safely to your home.